I can't believe it's been 3 months since we closed the spa to comply with the stay-at-home order. My team and I have missed our clients. Now we've put into place new way to spa.
This new system allows us to reopen safely. Please read it over. These changes affect you and the way you'll get to enjoy your spa self-care in the future.
Let me know if you have any questions. Looking forward to seeing you soon. If you want to be alerted on our ReOpening date, please sign up for our email list.
And here is the news
We will have 30 minute disinfection breaks between clients.
We'll prevent crowding by spacing out appointments with each esthetician and massage therapist.
The most effective way to do this is for the spa team to book the appointments and keep an eye on the whole spa schedule.
Rebooking canceled appointments
First appointments to be booked will be all those we canceled due to the stay-at-home order. We're starting with March and moving forward.
Return our calls and emails asap so we can get appointments rebooked. If you do not need an appointment please let us know.
Booking appointments from our wait-list
When booking appointments online now, you REQUEST your preferred appointment date and time. You can do this online - https://go.booker.com/location/TuscanySpaSkinBodyClinic
The REQUEST option puts you on our wait-list. My spa team and I will start scheduling appointments from the REQUEST wait-list.
Please note: If you call for an appointment, you're added to the wait-list. And we will go through based on first come, first served.
This system will be in place for rest of the year to maintain distancing and safety.
Changes to appointments already scheduled in advance
Existing appointments will move or changed to fit in with the new safety standards. We will contact you to let you know of what changes are necessary.
Please be patient with us. My staff and I are still becoming accustomed to this new system.
Spa Safety Protocol
As I mentioned above we will have 30 minute Disinfection breaks between each client. This allows each massage therapist and esthetician a half hour to clean up, this includes:
Removing and washing all linens used after each service. (We did this already but it's still good to point it out.)
Disinfecting implements, and resetting the room.
Also disinfecting all surfaces and door handles in the spa room.
As well as disinfecting reception area, door handles and loo.
Note: Guests and kids not getting appointments will not be able to enter the spa.
All spa team members have retaken the Barbacide Covid19 Disinfection training. And we use fresh disinfecting Barbacide daily.
We will have hand sanitizers throughout the spa for your use.
Before your Appointments.
We need you to fill out the Covid19 affidavit. BEFORE EACH APPOINTMENT. It states you're not experiencing symptoms, not exposed to coronoavirus.
Confirm your appointments. We need you to confirm that you're coming in, this helps us better plan our schedule and get everyone in.
If you are feeling ill, PLEASE CANCEL YOUR APPOINTMENT ASAP.
If anyone of my spa team is filling unwell, WE WILL CANCEL THE APPOINTMENT IMMEDIATELY.
Let us know - IN ADVANCE - if you need to change or cancel your appointment. - If you don't show up without notifying us in advance, I will charge you the full price. My staff are amazing and their time is in demand and valuable.
Update your correct email and phone number. If we cant reach you, we cant book you.
Add or update your credit card on file. All charges are now done online to limit exposure. So a credit card must be on our system.
Day of your Appointment
Please arrive on time. You can call us to let us know you've arrived.
Wait outside the spa or in your car. We will unlock the door 5 minutes before your appointment time. (Do NOT ring the bell)
Wear a face mask. - When you enter the spa you must be wearing a face mask.
You will not be allowed entry without a face mask covering your nose and mouth.
Use Hand sanitizer - I'll have a bottle outside the front door. Feel free to use it before you walk in.
Temperature gauge. - I've ordered the temperature gauge. (Hoping it will be in soon) We'll check your temperature before you start your appointment. If you have a fever or high temperature, we'll cancel your appointment for that day. And re-book you for 2 weeks later.
Remove your shoes? We're not how to handle this one yet. We bring a lot of debris and bacteria in from the outside. So I want to limit that. I'm still looking at options. There will be instructions at the door when I figure it out. (If you want to bring your clean-soled sandals to change into, that will work too.)
Safety during Spa treatments
Staff are wearing protective face coverings during the services.
We request you wear a face mask.
Estheticians and Massage Therapists make regular use of soap and water. (Now we're even more neurotic about it. But better safe than sorry.)
Wearing disposable gloves throughout a facial. Because we deal with skin and it's excretions, we will be wearing gloves throughout the facial. (Yeah, I know how that sounds. But I'd rather be in the room performing facials while wearing gloves. Better than staying at home. My fellow esthys agree.)
Checking out after your treatment
We need your credit card stored on our system. We don't have access to your cc info, it's stored in a safe system and processed by Vantiv/WorldPay.
Prices will be increasing for services and memberships. This also covers the added costs incurred with covid19 safety protocols and scheduling.
If you need to add products or gratuity, please let us know before we complete the checkout.
We will charge the credit card on file and email your receipt.
After your Spa Treatment
Share your experience. We want to know what did and what didn't work. Your feedback helps us improve.
Refer your friends. We're working to build back up and your referrals help us grow. Plus I've added amazing new staff that will wow your friends.
Spread the good word. Reviews are our lifeblood. An honest, fair review lets future clients know what to expect and what we offer.
Google reviews improve our SEO.
Yelp reviews improve calls.
Facebook reviews get those on the fence to request an appointment.
Reviews help me to help my spa team. They've missed you and missed out on work. And I know you'll agree, I've got the best team of people. So let's share the good word about them.
Following Federal, State and Local Laws
Staying safe and healthy is most important. So we will follow all the protocols. If there are changes, I'll let you know how this affects Tuscany Spa and your appointments with us.
We planning for a tentative June 30th re-opening. But that is based on the Governor and LA county allowing spas to open by that date. We will send a mass email as soon as we know. To get notified - add yourself to our email list.
Sharing your Name and Number
We're required to share you name and phone number for skip tracing. If this information's requested by the state, please know we will share it. It's the best way to find infection clusters and slow the spread.
If you're not comfortable with this, I completely understand. Which is why I'm letting you know how we'll proceed. Thanks for your understanding.
These changes will be adapted and updated as we go forward. Thanks for your patience and continued support of our small business.
Stay Safe and Healthy