Cancellation Policy

Cancellation Policy:

 

You are important to us. And your appointments are very important to our Tuscany Spa team. The time we've reserved for your appointment is set aside especially for you.

 

 

When you forget or cancel your appointment without giving enough notice, everyone loses. We lose the ability to fill that appointment time. Spa staff lose opportunity to take care of clients and earn an income. Clients on our waiting list miss the opportunity to get the services they need.

 

 

We understand that sometimes schedules change and adjustments are necessary. So we respectfully request at least 24 hours notice for any changes to your appointment. This includes adjustments and cancellations.

 

We ask all new and current clients to supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process. This ensures the information is encrypted and remains secure.

 

As an alternative option, you can purchase a gift card to use as you service deposit. And apply the gift card when scheduling appointments.

 

In the event we do not recieve 24 hour notice, the following fees will be applied to your card:

 

  • Notification given at least 24 hours prior to your appointment will not be charged.

 

  • Notification given less than 24 hours prior to appointment time will result in charge of 50% of the service.

 

  • Failure to show up for your appointment will result in 100% charge of the reserved service amount.

 

Confirmation Emails and Texts:

 

We do understand how easy it may be to forget an appointment. As a courtesy, we will send out an email or text 24 to 48 hours prior to your appointment. Please ensure we have your current email address on file and that you sign up for text reminders.

 

It remains your responsibility to remember your appointment dates and times. By avoiding late arrivals and missed appointments, you help us care for you and all our clients. And by providing enough notice you avoid cancellation fees.